邮件模板

2-14天

Your item 270710172116 has been shipped on 15/March/2013 by Economy International Airmail. As the international delivery time is largely depend on the weather condition, customs processing time and airports quarantine inspections, please allow 10-20 working days for this agreed delivery method (not 10-20 NORMAL DAYS). Today is the 13th day (excluding weekends and holidays). It is still within the normal delivery time frame and you are expected to receive it before next Thursday (11 April). Could you please wait for a few more days? Your item is on its way and will arrive you soon.

If you still not receive the item after the 20 working days delivery period, please contact our customer service. We will issue an investigation for you. For item non-receipt / lost in transit, we have Money Back Guarantee to insure you will get full refund back.

So, please DO NOT leave us any Negative/Neutral Feedback, 1 and 2 DSL score, or open any dispute in any circumstance At This Moment. Please always contact us first if you have further enquires and we will try our best to resolve the issues for you.

Thank you!

avantu_store

14-20天

Your item has been shipped on 14/March/2013 by Economy International Airmail. Normally, this agreed delivery method takes 10-20 working days (No delivery on weekends and public holidays) to reach you.

Today is the 14th day (excluding weekends and public holidays). Could I suggest you wait until next Wednesday (April 10) to see if it will arrive? We will issue a further investigation with the courier service immediately if you still not receive the item after the 20 working days delivery time. Meanwhile, could you please check if your item is being held at your local post office? Normally, they will leave a pick up notice if they were unable to deliver to you. Let me know if you get any result from Post office.

As the international delivery time is largely depend on the weather condition, customs processing time and quarantine inspections, so, please take international transit into consideration. Please Do Not give us any 1 and 2 DSL score (Detailed Seller Rating) on Shipping Time parts. If you think you are suffering from a slow shipment which may damages your online shopping experiences, please feel free to contact us before give us 1 and 2 DSL rating on shipping time. We understand how frustrated it is for a delayed delivery, we will present you compensation solutions for severe slow shipment cases.

For item non-receipt / lost in transit, we have Money Back Guarantee to insure you will get full refund back.

At this moment, please DO NOT leave us any Negative/Neutral Feedback, 1 and 2 DSL score (Detailed Seller Rating), or open any dispute in any circumstance. Please feel free to contact us if you still not receive the item after 20 days delivery time expires.

Thanks,

kakarot_store

超过20天

Thanks for contacting us first.

Your 2 items has been shipped on 24/June/2013. As the 20 days item delivery time is overdue and you still have not received it, as our Customer Satisfaction Guarantee, I will give a Full Refund in advance to prevent you lost for item non-receipt or Lost in Transit. Your refund will be processed by my colleague within next 24 hours. If you receive the item later, please let me know. Apologies for the inconvenience caused.

Please DO NOT leave me any Neutral/Negative Feedback, 1 and 2 DSL score (Detailed Seller Rating), or open \"item not received\" dispute in any circumstance.

If you have any other questions, just let me know.

Thank you.

avantu_store

挂号没有收到

Your item was dispatched on 07/03/2013(DD/MM/YYYY) by international registered air mail. Item tracking number: AG003085005CN.

As it has been over 20 working days, we will place a Registered Mail Search investigation for you ASAP, and give you updates once we get feedbacks from postal administration. The Post Office may take a few days to issue mail search enquiries, and wait for the response from oversea Postal Admins.

Meanwhile, it is suggest that you can also run an enquiry at your local post office by the above tracking number. At most time, your local post office can locate where your parcel is by using this international tracking number.

So, please do not be too much worried about the situation. You are fully covered by our Money Back Guarantee for verified item Non-receipt or item lost-in-transit. At the moment, please do not leave us any Negative/Neutral Feedback or open any disputes in eBay or PayPal.

For further questions, please feel free to contact us!

Thanks

avantu_store

未收到提前退款

As our Customer Satisfaction Guarantee, I will give a Full Refund in advance to prevent you lost for item non-receipt or Lost in Transit. Your refund will be processed by my colleague within next 48 hours. If you receive the item later, please let me know. Apologies for the inconvenience caused. We have issued the investigation for you with the postal admin yesterday (01 March). However, it may take a while before they can get back to us with any results. That's why we give our customer 100% money back in advance.

Please DO NOT leave me any Neutral/Negative Feedback, 1 and 2 DSL score (Detailed Seller Rating), or open \"item not received\" dispute in any circumstance.

If you have any other questions, just let me know.

Thank you.

不满意退款

As our customer satisfaction guarantee, I will give you Full Refund if you are not 100% satisfied with the purchase. We will get you 100% covered and you do not need to return the item. Apologies for the inconvenience caused as a result of this incident.

Please DO NOT leave me any Neutral/Negative Feedback, 1 and 2 DSL score

(Detailed Seller Rating), or open \"item not received\" dispute in any circumstance.

If you have any other questions, just let me know.

Thank you.

avantu_store

拍照片

Thanks for informing this problem.

If possible, could you please send me the photo of the item you received? Let’s make sure if we sent you the correct item. Because I have double check our warehouse that the item we have here in stock is the same as the item description shows which is dedicated designed for the Samsung Galaxy S2 SII i9100. And the card included in the cover package printed the appropriate model “For i9100 Bumpers”. On the back of the card is the method to install your phone. Please check.

Please note, we have 100% Customer Satisfaction Guarantee and Money Back Guarantee to our buyers. So, we will offer you Full Refund or arrange re-sent (if it is available in stock) if you received the wrong dispatched item. Please DO NOT leave me Negative/Neutral Feedback at the moment. We will check this issue with our warehouse immediately and respond you quickly once we got your pictures.

Our email address is kakarotstore@gmail.com. You can attach the photo in the email.

Thanks

kakarot_store

发错货

My apologies for the mistake made during the item dispatching.

As our customer satisfaction guarantee, we could arrange a resend of the correct item to you. Alternatively, we can issue you a full refund upon your request and you do not need to return the wrong item. Please advise which option you prefer?

Apologies for the inconvenience caused as a result of this incident. Please DO NOT leave me any Neutral/Negative Feedback, 1 and 2 DSL score (Detailed Seller Rating), or open \"item not received\" dispute in any circumstance.

If you have any other questions, just let me know.

Thank you.

avantu_store

少发

I'll check this issue with the warehouse immediately. As per our customer satisfaction guarantee, I will give you a refund for the missing item, OR arrange to resend you the missing items. Please let me know which option you like. Apologies for the inconvenience caused as a result of this incident.

Please DO NOT leave me any Neutral/Negative Feedback, 1 and 2 DSL score (Detailed Seller Rating), or open \"item not received\" dispute in any circumstance.

If you have any other questions, just let me know.

Thank you.

avantu_store